저희 Holiday Inn Express and Suite 에서 같이 일하실 매니저님 찾고 있습니다.

위치: Edmonton Southwest  

호텔 2년 경력 이상 또는 매니져 포지션 2년 이상자

영어능통자

IHG 개열 경력우대

호텔 트레이닝 이수 필요

시작 $5000/month 3개월 수습기간후 $6000/month

그룹베네핏 덴탈포함

업무차량 지원

Resume와 Cover Letter을 edmontonholidayinn@gmail.com으로 보내주시면 감사하겠습니다

Essential Job Functions

• Manage the entire Front Office operation and maintain high standards of service at all times
• Support Team Members in handling Guest requests and inquiries to ensure a positive outcome
• Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Oversee and monitor the performance of the front office team, providing coaching, training, and development opportunities as needed.
• Perform at least 2 to 3 front desk shifts per week which include regular coverage on Sundays and statutory holidays.
• Oversee night audit function and preparation of daily financial reports.
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the IHG brands as well as its rewards program.
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Monitor the appearance, standards, and performance of the Front Office Team Members
• Train & Ensure Team Members have current knowledge of hotel products, services, pricing, daily events/business and policies, as well as knowledge of the local area
• Maintain good communication and working relationships with all hotel departments
• Conduct daily property walks with careful observations of all areas of the hotel
• Monitor staffing levels to meet business demands
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
• Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
• Conduct daily pre shift meetings
• Perform data entries on brand intranet as required
• Assist & Evaluate staff performance issues in compliance with company policies and procedures
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Respond and report on any guest and/or departmental team member injuries, concerns, complaints or incidents
• Manage and respond to all online reviews and conduct corrective measures when necessary
• Establish and build relationships with guests to ensure all service expectations are exceeded
• Ensure all team members comply with safety policies, emergency procedures and guidelines
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
• Manage guest ledger, advance deposit ledger, AR balances and take routine action to collect payments
• Assist Director of Sales with block creation, rooming lists, and cut-off day management
• Serve as Manager on Duty.
• Perform other duties as assigned.

Requirements

• Minimum two years’ experience in front office management
• Diploma or higher degree holder required
• Proficiency Opera PMS highly preferred
• Microsoft Office proficiency required
• Excellent written and verbal communication skills as well as email etiquette
• Familiar with labor practices and progressive disciplinary process
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal, emotional intelligence and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service by going above and beyond
• Ability to challenge and inspire team members to perform in a harmonized manner
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team
• Ability to work flexible hours, including weekends and evenings when necessary