29
2023-Apr
구인 저희 Holiday Inn Express and Suite 에서 같이 일하실 매니저님 찾고 있습니다작성자: Holidayinn 조회 수: 543
저희 Holiday Inn Express and Suite 에서 같이 일하실 매니저님 찾고 있습니다.
위치: Edmonton Southwest
호텔 2년 경력 이상 또는 매니져 포지션 2년 이상자
영어능통자
IHG 개열 경력우대
호텔 트레이닝 이수 필요
시작 $5000/month 3개월 수습기간후 $6000/month
그룹베네핏 덴탈포함
업무차량 지원
Resume와 Cover Letter을 edmontonholidayinn@gmail.com으로 보내주시면 감사하겠습니다
Essential Job Functions
- Manage the entire Front Office operation and maintain high standards of service at all times
- Support Team Members in handling Guest requests and inquiries to ensure a positive outcome
- Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
- Oversee and monitor the performance of the front office team, providing coaching, training, and development opportunities as needed.
- Perform at least 2 to 3 front desk shifts per week which include regular coverage on Sundays and statutory holidays.
- Oversee night audit function and preparation of daily financial reports.
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the IHG brands as well as its rewards program.
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Monitor the appearance, standards, and performance of the Front Office Team Members
- Train & Ensure Team Members have current knowledge of hotel products, services, pricing, daily events/business and policies, as well as knowledge of the local area
- Maintain good communication and working relationships with all hotel departments
- Conduct daily property walks with careful observations of all areas of the hotel
- Monitor staffing levels to meet business demands
- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
- Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
- Conduct daily pre shift meetings
- Perform data entries on brand intranet as required
- Assist & Evaluate staff performance issues in compliance with company policies and procedures
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Respond and report on any guest and/or departmental team member injuries, concerns, complaints or incidents
- Manage and respond to all online reviews and conduct corrective measures when necessary
- Establish and build relationships with guests to ensure all service expectations are exceeded
- Ensure all team members comply with safety policies, emergency procedures and guidelines
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
- Manage guest ledger, advance deposit ledger, AR balances and take routine action to collect payments
- Assist Director of Sales with block creation, rooming lists, and cut-off day management
- Serve as Manager on Duty.
- Perform other duties as assigned.
Requirements
- Minimum two years’ experience in front office management
- Diploma or higher degree holder required
- Proficiency Opera PMS highly preferred
- Microsoft Office proficiency required
- Excellent written and verbal communication skills as well as email etiquette
- Familiar with labor practices and progressive disciplinary process
- High level of commercial awareness and sales capabilities
- Excellent leadership, interpersonal, emotional intelligence and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service by going above and beyond
- Ability to challenge and inspire team members to perform in a harmonized manner
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
- Ability to work flexible hours, including weekends and evenings when necessary